by Vanessa Hernandez, CNCA What makes a Concierge great vs. good? That is a question we are asked all the time; one that lingers in the back of my mind and one that my colleagues and I strive to answer through our actions daily. A professional, well-trained, well-connected, and PASSIONATE Concierge is indispensable. His/her resourcefulness […]
The National Concierge Association – Greater Houston Chapter (Pre-Charter) invites you to join us as we work to create an esprit de corps among concierges and hospitality industry professionals in the Greater Houston area. Get in on the ground floor as we plan for professional education and training programs and philanthropic projects that are the […]
As seen on HotelExecutive.com Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality […]
Hurricane Harvey has devastated the Greater Houston area causing many without shelter, food, access to clean water, and no power. The National Concierge Association has set up a GoFundMe Account to raise funds to go to the Houston Food Bank. We invite all individuals, and organizations to contribute – or even match our total raised […]
Photo above: Shannon Boland, far left, is the top concierge at Chicago’s LondonHouse luxury hotel. (Phil Velasquez / Chicago Tribune) By Alison Bowen – Contact Reporter Chicago Tribune The time a Saudi Arabian guest wanted a 1995 dark blue Chevy and got it shipped home. The time a guest wanted to drop from a helicopter […]
Please join us for the 19th Annual NCA Education Conference in Houston! August 17th to 19th Hotel Derek, Houston, TX ***View and download the Conference-Agenda and Registration Form.*** > NCA-Conference-Agenda-2017 > 2017-Conference-Registration
These influencers have dozens of daily opportunities to send customers your way. Give them a reason to. by: Joni Sweet When you’re staying in a new city, whom do you ask for a restaurant or service business recommendation? If you’re like many people, you ask your hotel’s concierge. These trusted influencers refer hundreds of people […]
A Huge Thank You and Kudos For All The Hard Work To Our Fabulous Hosts The NCA-Chicago Chapter! THANK YOU TO ALL OUR AMAZING CONFERENCE SPONSORS & SPEAKERS! From delicious pizza to incredible views of the Windy City to learning more about the infamous gangsters who once roamed the streets of Chicago, a great time […]
This is the announcement of the 2017 NCA National Conference in Houston Check out our headquarters www.hotelderek.com and www.visithoustontexas.com.
With gratitude to Ray Brimble, President, Lynxs Group, LLC, Austin, Texas (2016 Keynote) and all of the 2016 Conference attendees who so generously donated to No Kid Hungry!