Category Archives: Education

Register Today for the 20th Anniversary, NCA Education Conference!

20th Anniversary – NCA Education Conference August 23-25, 2018 at The Guest House at Graceland Memphis, Tennessee Online Registrants – Please read all Conference Polices in the document below prior to registering. Conference Schedule & Speakers Conference Schedule & Speakers Thursday, August 23 – The Guest House at Graceland – TEAM Meeting (NCA Board Members […]

6 Ways The Hospitality Industry Is Giving Airbnb A Run For Its Money

Air Bnb

September 21, 2017 Lara O’Keefe, Bisnow National The way people travel is changing. Technology is not only shaping the way in which people share their experiences, it is also shaping where and how they do it. Home-sharing tech companies such as Airbnb have existed for less than a decade, but have managed to cause significant […]

The Concierge Mentality: Defining the Role of the Hotel Concierge

Hotel Concierge NCA

As seen on HotelExecutive.com Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality […]

How to Win Over Your City’s Concierges to Boost Business

Gain access to a wider client-base by becoming friendly with local hotel concierges. (Photo: Monkey Business Images/Shutterstock)

These influencers have dozens of daily opportunities to send customers your way. Give them a reason to. by: Joni Sweet When you’re staying in a new city, whom do you ask for a restaurant or service business recommendation? If you’re like many people, you ask your hotel’s concierge. These trusted influencers refer hundreds of people […]

Inside The World of Concierges

This Week at the Convention Center: The National Concierge Association Conference By Rebecaa Fontenot    – San Antonio Magazine Four Things to Know About Concierges 1. Don’t ask them what hotel they work for.It turns out, hotels aren’t the only places concierges work. In fact, many of the National Concierge Association members are corporate or private […]