Category Archives: NCA News

ConServices – Concierge • Convention • Connection

ABTS Convention Services specializes in providing a comprehensive range of services essential for the success of meetings, exhibitions, tradeshows, and special events. ABTS partners with organizers, association management, and housing & registration companies to provide with internationally-friendly housing, logistics, onsite support, and global sales and marketing strategies. Concierge Services Concierge-level Customer Service – Our multilingual travel […]

The National Concierge Association (NCA) is pleased to announce a new partnership with ABTS Convention Services.

ABTS Convention Services, based in Miami, Florida, specializes in providing a comprehensive range of Concierge, Convention and Connection services essential for the success of meetings, exhibitions, tradeshows, and special events. ABTS partners with organizers, association management, and housing and registration companies to provide internationally-friendly housing, logistics, onsite support, and global sales and marketing strategies. “ABTS […]

Tony Curtis Wins Outstanding Associate Award

Tony Curtis, wins Outstanding Associate Award

AOBA Honors Distinguished Industry “Servant Leaders” AOBA held its 2019 Annual Meeting Luncheon at the Mayflower Hotel on January 17, 2019. The organization remains positioned to excel in an ever-challenging administrative and regulatory environment, but it renewed its focus on engaging more members while revisiting a core value- honoring accomplished “servant leaders” in the industry. […]

Bite Squad Minnesota Wins Concierge Award

NCA Best Chapter Affiliate Partner

We’re honored to receive the Best Chapter Affiliate Partner award from the Minnesota Chapter of the National Concierge Association (NCA). The designation is awarded annually to an NCA Endorsed Partner who has been actively engaged in the chapter, benefited chapter concierge member clientele, and is supportive and knowledgeable of NCA programs and goals. Alisha Carlisle, […]

Register Today for the 20th Anniversary, NCA Education Conference!

20th Anniversary – NCA Education Conference August 23-25, 2018 at The Guest House at Graceland Memphis, Tennessee Online Registrants – Please read all Conference Polices in the document below prior to registering. Conference Schedule & Speakers Conference Schedule & Speakers Thursday, August 23 – The Guest House at Graceland – TEAM Meeting (NCA Board Members […]

High-Touch Initiatives Building Owners and Managers Should Consider in 2018

With several years of experience and some new data, it is time for the industry to re-evaluate and move beyond the concierge and enhance the workplace experience through community-building. This case study shows how Lowe did just that. by Daisy Gauck Owners and managers should consider taking some pointers from high-touch customer-serving industries such as […]

Concierge: Good vs. Great

Concierge: Good vs. Great

by Vanessa Hernandez, CNCA What makes a Concierge great vs. good? That is a question we are asked all the time; one that lingers in the back of my mind and one that my colleagues and I strive to answer through our actions daily. A professional, well-trained, well-connected, and PASSIONATE Concierge is indispensable. His/her resourcefulness […]