Susan Breen – NCA Minnesota Chapter
Susan Breen has been employed at the Bloomington Convention & Visitors Bureau for 30 years, she is member of the Event Service Professionals Association (ESPA), National Concierge Association (NCA) and Bloomington Chamber of Commerce. Throughout Susan’s career she has participated in the Republican National Convention, PGA Open, Ryder Cup, Super Bowl LII, NCAA Men’s Basketball and several community wide events. She regularly volunteers in the community of Bloomington at Cornerstone, Bridging and at Mount Olivet Lutheran Church. She is married and the proud parent of two young adult sons. She enjoying walking, running, yoga, reading and enjoys nature with her family and friends especially in Brainerd – northern Minnesota. Susan is a longtime pet lover and has recently welcomed Murphy, a pug into their home.
Monica Griak – NCA Minnesota Chapter
After 30 years with Delta Air Lines, working in a multitude of Sales and Customer Service roles, Monica Griak sought out a position in her second passion – Live Musical Theatre. Fast forward several years, Monica celebrates her tenth anniversary with Chanhassen Dinner Theatres, where she serves as a Group Sales Specialist and National Concierges Association Liaison. Exposing the unforgettable magic of live theatre to thousands of various Group members, including, Senior Citizens, Students, Churches, Businesses, Families, etc. – is what it’s all about. Additionally, Monica assists in putting together all the essentials to make life celebrations at the Theatre both memorable and affordable. Furthermore, Monica and her team members go beyond their individual venue to benefit the greater community in their sponsored charity drives. Monica and her team are committed to making a positive difference across the greater Minneapolis/St. Paul area
Kelli Hoskins – NCA Minnesota Chapter
Kelli Hoskins is the Group Sales Manager for Historic Theatre Group in Minneapolis, selling unforgettable experiences to Broadway musicals at the historic Orpheum, State, and Pantages Theatres since 2012. She loves building genuine relationships with clients and strives to provide the best service with special care toward her concierges, many of whom she considers friends. Kelli has been an active member of the NCA-Minnesota Chapter for over 11 years, has served on the chapter board of directors in various capacities, and has also hosted several chapter fundraisers. In her free time, Kelli is a member of the Downtown Minneapolis Next Generation Lions Club and enjoys all things outdoors, cooking, and spending time with her family. Kelli and her husband Toby have two children, Teddy and Josie, and a dog, Jada.
Stephanie Long – NCA Arizona Chapter
Watching her family run a successful hot air ballooning business, from a young age Stephanie was always intrigued by both ballooning and the business behind it. She furthered her knowledge of both, working in a variety of capacities at the ballooning business, as well as obtaining a BS in Business Finance from Arizona State University, and certificates in Global Leadership and International Business. Now, Co-Owner of that same business she grew up working in, Hot Air Expeditions, Stephanie is putting her education and hands on experience to work, and enjoys promoting ballooning, tourism and all things Arizona. Stephanie thrives on relationships with both the concierge and other vendors in the tourism industry, and is currently serving as a liaison between the two.
Russ Hoefer – NCA Chicago Chapter
Russ and his wife launched Chicago Windy City Guide in 2002 as the only suburban focused print and online tourism guide seen in 500 outlets. Distribution points include airports, hotels, apartment communities, companies, and select retail outlets like Whole Foods Markets. In March of 2009, Russ became an NCA Affiliate member of the Chicago Chapter and has been regularly attending their monthly meetings ever since. Within his first two years of NCA membership, Chicago Windy City Guide became an NCA Endorsed Partner and more recently has also been officially recognized as an NCA Endorsed Partner Gold. Throughout his time with the NCA, Russ has actively volunteered to attract new Affiliate members and he stepped up to serve as the Chicago Chapter Affiliate Liaison for part of 2016. Russ was also instrumental in the weeks leading up to the 18th Annual NCA Education Conference held in Chicago, as he used his time and talents in producing emails to promote the conference and in selling tables for the opening night expo. Russ is a dedicated friend and supporter of not only the NCA Chicago Chapter, but of the entire concierge community.
Tim O’Malley – NCA Chicago Chapter
A veteran of the hospitality industry, Tim O’Malley founded Concierge Preferred 17 years ago with his business partner, Mike Magnusson. From the very beginning Tim was involved with the NCA helping to grow the organization into what it is today. In August of 2017, Concierge Preferred was officially recognized as an NCA Endorsed Partner Gold. They were also recognized as the International Partner of the year several years running for their generous participation in the NCA and their philanthropic efforts. From hosting the board in the Concierge Preferred conference room for monthly board meetings to donating space at the ever-growing Concierge Preferred Trade Show for the NCA Silent Auction, Tim is a champion of the hospitality and tourism industries and strives to make the NCA the best it can be.
Tyrone Spencer – NCA Washington D.C. Chapter
Tryone Spencer better known as “DJ Suspence” is more than just a man that Spins CD’s and Records; he is a self-proclaimed Bi-Product of a Music Dream gone Right! He has had a love for music for over 4 decades. This Singer, Songwriter, Music Producer and Promoter has been in the entertainment game for some time in one capacity or another. As a former model, DJ Suspence has re-entered the modeling arena with recent publications in Live Free, Obvious, Momentum Media, Krave, Swerv, and Breaking New Ground Magazines. DJ Suspence was also named the FACE of Kitty Crawl Crown (Men’s Jewelry) and he was chosen as a Brand Endorser for Seacret Products (Skin and Hair care products). DJ Suspence has recently taken on some acting with a reoccurring role on Willology ~ The Web Series. DJ Suspence is a PROUD member of the Washington, DC National Concierge Association and he has been a member since 2014. DJ Suspence works with several vendors/venues to provide quality sound and hosting for Concierge staff as well as NCA business affiliates in the United States and abroad and has recently received his Endorsed and Gold Partner Affiliate Status. Sharing Music & Dreams with the World – One Turn Table, One Needle, One Record and One MP3 at a time! The Suspence IS OVAH!
Sean Wallace – NCA Washington DC Chapter
Sean Wallace joined Old Town Trolley Tours of Washington DC as Director of Sales in April 2016, and the Washington DC Chapter of NCA shortly thereafter. Old Town Trolley is rumored to have been the first affiliate member of NCA DC and Sean is proud to continue this relationship. In 2017, Sean was appointed to the NCA DC Board as Communications Chair, building their presence on social media platforms and resurrecting the quarterly newsletter. This work was rewarded when the DC Chapter won the Best Communications Award at the 2017 conference in Houston. In 2019, he was voted in as Affiliate Liaison and has worked diligently to bring on new affiliates and make sure that all our partners are endorsed. Sean is excited to once again be part of the hospitality industry after a brief hiatus. He sees the value in being a member of the NCA and realizes that building strong relationships is the key to success in this business.