NCA Certified Concierge

banner3The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.

To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.

To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.

To become a concierge member of the NCA, simply click here to join the NCA.

Our NCA Certified Concierges List

At Large Certified Concierges

Shawn Bair, Settling In Services Concierge
Influence Relocation Services
Salt Lake City, Utah
Shawnmbair@gmail.com

Mayra Belen, Senior Concierge
Penn Medicine
Philadelphia, Pennsylvania
Mayra.belen@uphs.upenn.edu

Sandy Berry, Corporate Concierge
TIER REIT – Burnett Plaza
Fort Worth, Texas
sberry@tierreit.com 

Lisa Bodenhausen, Agent and Concierge
Hatsoff Travel & Concierge
Edwardsville, Kansas
lisa@hatsofftravel.com

Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com

Sheryl Crow, Owner/Concierge
Concierge Errands & More, LLC
Kansas City, Missouri
info@conciergeerrandsandmore.com

Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
Finstad.madaly@hotmail.com

 Brenda Kolenda, Lead Concierge
Tiburon Golf Club
Naples, Florida
Kolenda5@comcast.net

 Candace Rozell, Owner
Concierge Connection Inc.
Dallas, Texas
services@conciergeconnection.org

Margaret Walker, Chief Concierge & Wine Director
Kenwood Inn
Kenwood, California
maggie@foursisters.com

Monee Williams, Concierge Owner
Time Managed LLC
Atlanta, Georgia
monee@timemanagedLLC.com


Arizona Chapter – Certified Concierges

Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com

Kristin Brown, Concierge
Concishare
Scottsdale, Arizona
kristen@concishare.com

Ellen Crocker, Concierge
Errand Solutions
Phoenix, Arizona
ellyncon@aol.com

Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
Justin.crowl@theboulders.com

Vanessa Hernandez, Concierge
Phoenix, Arizona
Vanessa22az@hotmail.com

Shani LaPlume, Luxury Travel Concierge
Protravel International
Scottsdale, Arizona
Shani.laplume@fairmont.com

Stacy Manuszak, Concierge
The Boulders Resort & Spa
Carefree, Arizona
Stacy.manuszak@theboulders.com

Clara Ponce, Gold Concierge
Fairmont Scottsdale Princess Resort
Scottsdale, Arizona
Clara.ponce@fairmont.com

Tim Quinn, Concierge
Renaissance Phoenix Downtown
Phoenix, Arizona
John.quinn@renaissancehotels.com

Diane Schure, Lead Concierge
Civana Carefree Resort & Conference Center
Carefree, Arizona
dschure@laurelgroup.net

Barbara Siewert, Concierge
Wigwam Resort
Litchfield Park, Arizona
bsiewert@wigwamarizona.com

Angelita Silvestre, Concierge
Marriott International – JW Marriott Starr Pass Resort & Spa
Tucson, Arizona
Angelita.silvestre@marriott.com


Chicago Chapter – Certified Concierges

Nancy Caldwell, Concierge Owner
Calling On Caldwell
Chicago, Illinois
Caldwell60640@yahoo.com

Trisha Carey, Director of Concierge Relations
Concierge Preferred
Chicago, Illinois
tcarey@conciergepreferred.com

Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
jfong@communehotels.com

Joan Hohs, Concierge
MILA Chicago
Chicago, Illinois
concierge@milachicago.com

Penelope Hughes, Concierge
Hinsdale, Illinois
penelopehughes@sbcglobal.net

Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com

Mary Parks, Assistant Manager and Conference Concierge
Loyola University
Chicago, Illness
Mparks1@luc.edu

Polly Pancoe, Concierge/ Owner
Hotel Reservation Management Inc.
Chicago, Illinois
Polly@hrmchicago.com

Jonathan Rettemnier, Concierge Manager
Corporate Concierge Services
Chicago, Illinois
jrettemnier@corporateconcierge.com

Audrey Riggen, Concierge/Receptionist
Beacon Hill Staffing Agency
Chicago, Illinois
riggen.audrey@gmail.com

Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvold@luc.edu


Greater Houston Chapter (PC) – Certified Concierges

Linda Carper, Concierge Services Program Director
Sodexho at Memorial Hermann Greater Heights Hospital
Houston, Texas
Linda.carper@memorialhermann.org

Carol Mullikin, Corporate Concierge
TIER REIT – Houston Portfolio
Houston, Texas
cmullikin@tierreit.com

Kim Murray, Corporate Concierge
Accesso Services, LLC – Houston Portfolio
Houston, Texas
kmurray@accessoservices.com

Brianna Norman Panzarella, Concierge
Eservus Online Concierge Services
Houston, Texas
bnorman@eservus.com

Princess Queeley, Director of Concierge Services
River Oaks District
Houston, Texas
QueeleyP@gmail.com

Kyle Roberts, Lead Concierge
Landrys Westin Downtown
Houston, Texas
kkroberts@ldry.com

Amy Vance, Concierge/Owner
ECO Modern Concierge
Houston, Texas
amy@ecomodernconcierge.com


Minnesota Chapter – Certified Concierges

Darlene Braufman, Concierge/ Owner
Queen Darlene Tickets
Hopkins, Minnesota
darlene@queendarlenetickets.com

Pat Brengman, Front Desk Manager and Concierge
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org

Judy Edwards, Concierge/ Owner
Ticket Concierge MN
Plymouth, Minnesota
Jedwards26@comcast.net

Matt Engel, Concierge
JW Marriott Minneapolis Mall of America
Bloomington, Minnesota
Matthew.engel@marriott.com

Kimberly Hubner, Concierge
Bigos Management – Be & The Calhoun Greenway
Minneapolis, Minnesota
beconcierge@tbigos.com

Sheila Johnson, Concierge/President
Simplicity Concierge
Maple Grove, Minnesota
sheila@simplicityconcierge.com

Sara-ann Kasner, Concierge/ Owner
Concierge Services By Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com

Nancy Keyes, Concierge/ Owner
Concierge Calling, LLC
Edina, Minnesota
Keyesnm@gmail.com

Daniel Olson, Concierge/Membership Engagement Coordinator
Minneapolis Club
Minneapolis, Minnesota
danielo@mplsclub.org

Jane Schuler, Concierge
Galtier Towers Apartments
Saint Paul, Minnesota
galtierconcierge@bigos.com

Cindy Washburn, Corporate Concierge
Cushman & Wakefield/North Marq
Edina, Minnesota
Cindy.washburn@cushwakenm.com

Nicolle Toth, Concierge
Accesso Services, LLC- IDS Center
Minneapolis, Minnesota
ntoth@accessoservices.com

Amy Wasik, Concierge/ Owner
Simply MAJIK
Maple Grove, Minnesota
info@simplymaikmn.com


Nevada Chapter – Certified Concierges

Jason Baker, Vice President of Concierge and Operations
Entertainment Benefits Group
Las Vegas, Nevada
jbaker@entertainmentbenefits.com

Vik Chohan, Lead Concierge
The M Resort
Las Vegas, Nevada
vchohan@themresort.com

Carmen Cuellar, Concierge
Paris Concierge Entertainment Benefits Group
Las Vegas, Nevada
ccuellar@ticketsandtours.com

Glenn Gillett, Concierge Manager
Caesars Palace Concierge Entertainment Benefits Group
Las Vegas, Nevada
ggillett@entertainmentbenefits.com

Edward Giustianiani, Concierge
Vdara Resort and Spa
Las Vegas, Nevada
egiustiniani@vdara.com

Gina Guerra, Concierge
Entertainment Benefits Group
Las Vegas, Nevada
gguerra@showtickets.com

Erika Handelman, Concierge
Hilton Grand Vacations
Las Vegas, Nevada
ehanelman@showtickets.com

Debbie Kaye, Concierge/ Vice President
Timewise Concierge Inc.
Las Vegas, Nevada
debbiek@timewiseconcierge.com

Jason Lescarbeau, Senior Manager, Concierge Field Operations
Entertainment Benefits Group
Las Vegas, Nevada
jlescarbeau@ticketsandtours.com

Marci Macapagel, Concierge Manager
Entertainment Benefits Group
Las Vegas, Nevada
mmacapagel@entertainmentbenefitsgroup.com

Veronica Marruffo, Concierge
Bally’s Concierge Entertainment Benefits Group
Las Vegas, Nevada
vmarruffo@entertainmentbenefits.com

Rebecca Mayhew, Concierge
Caesars Palace Concierge Entertainment Benefits Group
Las Vegas, Nevada
rmayhew@ticketsandtours.com

Mitchell Noyes, Concierge
Entertainment Benefits Group
Las Vegas, Nevada
mitchnoyes@gmail.com

Michael Printy, Concierge
The D Hotel & Casino
Las Vegas, Nevada
Michael.printy@thed.com

Julie Ulrich, Concierge/Owner
Timewise Concierge Inc.
Las Vegas, Nevada
julie@timewiseconcierge.com

Yoko White, Concierge
Paris Hotel & Casino
Las Vegas, Nevada
ywhite@showtickets.com


Washington, DC Metropolitan Area Chapter – Certified Concierges

Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com

Kathy Dent, Concierge Coordinator
Children’s National Medical Center
Washington, DC
adent@chmc.org

Ruby Fee, Concierge Services Account Manager
Classic Concierge, Inc.
Washington, DC
rfee@classicconcierge.com

Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org

Melissa Mayo, Concierge
Children’s National Medical Center
Washington, DC
mmayo@cnmc.org

Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland
kcmitchell@classicconcierge.com

Nikki Scurlock, Concierge
Children’s National Medical Center
Washington, DC
nscurloc@cnmc.org

Monique Taylor, Resort Concierge
Wyndham Vacation Resort/National Harbor
Washington, DC
motaylorpurple@yahoo.com

Clarine Thomas, Manager, Patient Experiences/Concierge Services
Children’s National Medical Center
Washington, DC
cthomas@cnmc.org

Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com

Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com

Andrea Watson, Corporate Concierge
Classic Concierge
Washington, DC
awatson@classicconcierge.com