The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.
To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.
To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.
To become a concierge member of the NCA, simply click here to join the NCA.
Our NCA Certified Concierges List
Arizona Chapter – Certified Concierges
Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com
Kristin Brown, CEO
Concishare
Scottsdale, Arizona
kristin@concishare.com
Ellen Crocker, Concierge
Errand Solutions
Phoenix, Arizona
ellyncon@aol.com
Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
justin.crowl@theboulders.com
Vanessa Hernandez, Concierge
Phoenix, Arizona
vanessa22az@hotmail.com
Clara Ponce, Fairmont Gold Concierge
Fairmont Scottsdale Princess Resort
Scottsdale, Arizona
clara.ponce@fairmont.com
Tim Quinn, Concierge
Renaissance Phoenix Downtown
Phoenix, Arizona
john.quinn@renaissancehotels.com
Diane Schure, Lead Concierge
Carefree Resort & Conference Center
Carefree, Arizona
dschure@laurelgroup.net
Barbara Siewert, Concierge
Scottsdale, Arizona
Jayne Shelly, Concierge
JW Marriott Desert Ridge Resort & Spa
Phoenix, Arizona
jayne.shelly@marriott.com
At Large Certified Concierges
Shawn Bair, Settling In Services Concierge
Influence Relocation Services
Salt Lake City, Utah
shawnmbair@gmail.com
Sandy Berry, Corporate Concierge
TIER REIT – Burnett Plaza
Fort Worth, Texas
sberry@tierreit.com
Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com
Sheryl Crow, Owner/Concierge
Concierge Errands & More, LLC
Kansas City, Missouri
info@conciergeerrandsandmore.com
Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
Finstad_madaly@hotmail.com
Brenda Kolenda, Lead Concierge
Tiburon Golf Club
Naples, Florida
kolenda5@comcast.net
Maggie Walker, Chief Concierge & Wine Director
Kenwood Inn and Spa
Kenwood, California
maggie@foursisters.com
Chicago Chapter – Certified Concierges
Nancy Caldwell, Concierge/Owner
Calling on Caldwell
Chicago, Illinois
caldwell60640@yahoo.com
Trisha Carey, Director of Concierge Relations
Concierge Preferred
Chicago, Illinois
tcarey@conciergepreferred.com
Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
jfong@communehotels.com
Penelope Hughes, Concierge
Hinsdale, Illinois
penelopehughes@sbcglobal.net
David Irvin, Concierge
On Call Services
Chicago, Illinois
carldave3950@sbcglobal.net
Sheryl Novak, Concierge/Owner
Inspired Concierge Group
Chicago, Illinois
sheryl@inspiredconcierge.com
Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com
Polly Pancoe, Concierge/Owner
Hotel Reservation Management, Inc.
Chicago, Illinois
polly@hrmchicago.com
Audrey Riggen, Concierge
The Mart
Chicago, Illinois
ariggen@themart.com
Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvol@luc.edu
Greater Houston Chapter (PC) – Certified Concierges
Linda Carper, Director of Concierge Services
Memorial Hermann Healthcare Greater Heights
Houston, Texas
linda.carper@memorialhermann.org
Carol Mullikin, Corporate Concierge
TIER REIT
Houston, Texas
cmullikin@tierreit.com
Kim Murray, Corporate Concierge
Accesso Services, LLC.
Houston, Texas
kmurray@accessoservices.com
Brianna Norman Panzarella, Senior Corporate Concierge
Eservus Online Concierge Services
Houston, Texas
bnorman@eservus.com
Kyle Roberts, Guest Services Manager/Lead Concierge
Westin Houston Downtown
Houston, Texas
kkroberts@westinhoustondowntown.com
Minnesota Chapter – Certified Concierges
Darlene Braufman, Lead Concierge
CBRE – Carlson Center
Minnetonka, Minnesota
carlsonconcierge@cbre.com
Pat Brengman, Concierge
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org
Judy Edwards, Concierge
CBRE – Carlson Center
Minnetonka, Minnesota
jedwards26@comcast.net
Kimberly Hubner, Concierge
Bigos Management – Be & The Calhoun Greenway
Minneapolis, Minnesota
beconcierge@tbigos.com
Sheila Johnson, Concierge/President
Simplicity Concierge
Maple Grove, Minnesota
sheila@simplicityconcierge.com
Sara-ann Kasner, Owner/Concierge
Concierge Services by Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com
Nancy Keyes, Concierge/Owner
Concierge Calling, LLC
Edina, Minnesota
keyesnm@gmail.com
Katie Logan, Corporate Concierge
Excelsior Group – West End
St. Louis Park, Minnesota
Michelle McManus, Chef Concierge
InterContinental Saint Paul Riverfront
Saint Paul, Minnesota
nca.michellemcmanus@gmail.com
Daniel Olson, Concierge
Minneapolis Club
Minneapolis, Minnesota
danielo@mplsclub.org
Karen Ritz, Concierge
Kellogg Square Apartments
Saint Paul, Minnesota
saintpaulconcierge@gmail.com
Jane Schuler, Concierge
Galtier Towers Apartments
Saint Paul, Minnesota
galtierconcierge@tbigos.com
Cindy Taatjes, Corporate Concierge
Cushman & Wakefield/NorthMarq
Edina, Minnesota
cindy.taatjes@cushwakenm.com
Nicolle Toth, Concierge
Accesso Services, LLC – IDS Center
Minneapolis, Minnesota
ntoth@accessoservices.com
Amy Wasik, Owner/Concierge
Simply MAJiK
Maple Grove, MN
info@simplymajikmn.com
Monée Williams, Owner/Concierge
Time Managed, LLC
Hopkins, Minnesota
monee@timemanagedllc.com
Nevada Chapter – Certified Concierges
Jason Baker, Director of Concierge & Retail Operations
Entertainment Benefits Group
Las Vegas, Nevada
jbaker@entertainmentbenefits.com
Vik Chohan, Lead Concierge
The M Resort
Las Vegas, Nevada
vchohan@themresort.com
Tammy Compton, Concierge Manager
Elara & Planet Hollywood Concierge/EBG
Las Vegas, Nevada
tcompton@ticketsandtours.com
Carmen Cuellar, Concierge
Paris Concierge/EBG
Las Vegas, Nevada
ccuellar@ticketsandtours.com
Glenn Gillett, Concierge Manager
Caesars Palace Concierge/EBG
Las Vegas, Nevada
ggillett@entertainmentbenefits.com
Debbie Kaye, Concierge/Vice President
Timewise Concierge Inc.
Las Vegas, Nevada
debbiek@timewiseconcierge.com
Jason Lescarbeau, Senior Manager/Concierge Field Operations
Entertainment Benefits Group
Las Vegas, Nevada
jlescarbeau@ticketsandtours.com
Rebecca Mayhew, Concierge
Caesars Palace Concierge/EBG
Las Vegas, Nevada
rmayhew@ticketsandtours.com
Jennifer Pierce, Concierge
Westgate Las Vegas Resort & Casino
Las Vegas, Nevada
Jennifer_pierce@wgresorts.com
Michael Printy, President – Executive Concierge & Destination Management
Bespoke | Vegas
Las Vegas, Nevada
michael@bespoke.vegas
Matthew Spivey, Concierge
Rio Concierge/EBG
Las Vegas, Nevada
mspivey@entertainmentbenefits.com
Julie Ulrich, Concierge/Owner
Timewise Concierge Inc.
Las Vegas, Nevada
julie@timewiseconcierge.com
Washington, DC Metropolitan Area Chapter – Certified Concierges
Latrice Burton, Concierge
Classic Concierge, Inc.
Bethesda, Maryland
ncadcmarketing@gmail.com
Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com
Kathy Dent, Concierge Coordinator
Children’s National Medical Center
Washington, DC
adent@cnmc.org
Ruby Fee, Concierge Services Account Manager
Classic Concierge, Inc.
Washington, DC
rfee@classicconcierge.com
Michael Higgins, Concierge
Vornado/Charles E. Smith
Rosslyn, Virginia
Higgins2309@hotmail.com
Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org
Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland
kcmitchell@classicconcierge.com
David Pearson, Director of Concierge/Hospitality/Lifestyle Operations
Classic Concierge, Inc.
Washington, DC
ppearsondave@aol.com
Monique Taylor, Resort Concierge
Wyndham Vacation Resort/National Harbor
Washington, DC
motaylor_purple@yahoo.com
Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com
Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com
Andrea Watson, Corporate Concierge
Classic Concierge, Inc.
Washington, DC
awatson@classicconcierge.com