The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.
To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.
To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.
To become a concierge member of the NCA, simply click here to join the NCA.
Our NCA Certified Concierges List
At Large Certified Concierges
Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com
Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
nca.mfinstad@gmail.com
Brenda Kolenda, Club Concierge
The Club at Barefoot Beach
Barefoot Beach, Florida
adminassistant@theclubatbarefootbeach.com
Candace Rozell, President and CEO
Concierge Connection, Inc.
Dallas, Texas
candace@conciergeconnection.org
Tina Kelley, Owner
Crystal Carriage Concierge
Melbourne, Florida
tina@crystalcarriageconcierge.com
Jesse James Jennings, III, Lead Concierge
Greystar/The Guild
Charleston, South Carolina
Jesse.Jennings@greystar.com
Amy Vance, President and CEO
Eco Modern Concierge LLC
Houston, Texas
amy@ecomodernconcierge.com
Sharyn Vitrano, Club Concierge
Quail West Country Club
Naples, Florida
sharynvitrano@gmail.com
Carol Mullikin, Special Events Concierge
City of Houston – Houston Public Library
Houston, Texas
camullikin@gmail.com
Arizona Chapter – Certified Concierges
Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com
Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
Justin.crowl@theboulders.com
Shani LaPlume, Luxury Travel Concierge
Protravel International
Scottsdale, Arizona
Shani.laplume@fairmont.com
Clara Ponce, Gold Concierge
Sanctuary Camelback Mountain Resort & Spa
Paradise Valley, Arizona
Clara.ponce@gurneysresorts.com
Tim Quinn, Concierge
Phoenix, Arizona
Diane Schure, Concierge/Owner
Carefree, Arizona
dschure@laurelgroup.net
Barbara Siewert, Concierge/Owner
Wild West Concierge
Dora Henry, Concierge
Desert Mountain Golf
Scottsdale, Arizona
dhenry@DesertMt.com
Sue Ritchie, Visitor Center Concierge
Experience Scottsdale
Scottsdale, Arizona
sritchie@experiencescottsdale.com
Chicago Chapter – Certified Concierges
Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
joyce.fong@chicagoathletichotel.com
Anthony Gates, Concierge/Front Office Manager
The Robey Chicago
Chicago, Illinois
agates@therobey.com
Penelope Hughes, Concierge
Hinsdale, Illinois
penelopehughes@sbcglobal.net
Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com
Polly Pancoe, Concierge/ Owner
Hotel Reservation Management Inc.
Chicago, Illinois
Polly@hrmchicago.com
Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvold@luc.edu
Flor Sigaran, Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
fsigaran@chicagoathletichotel.com
Kaitlyn Philbin, Events Manager & Concierge
Loyola University Museum of Art
Chicago, Illinois
kphilbin@luc.edu
Minnesota Chapter – Certified Concierges
Pat Brengman, Director of Concierge & Guest Services
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org
Judy Edwards, Concierge/ Owner
Ticket Concierge MN
Plymouth, Minnesota
Jedwards26@comcast.net
Sara-ann Kasner, Concierge/ Owner
Concierge Services By Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com
Nancy Keyes, Concierge/ Owner
Concierge Calling, LLC
Edina, Minnesota
Keyesnm@gmail.com
Daniel Olson, Concierge/Membership Engagement Coordinator
Minneapolis Club
Minneapolis, Minnesota
danielo@mplsclub.org
Jane Schuler, Concierge
Bigos Management
Minneapolis, Minnesota
janesschuler@gmail.com
Cindy Washburn, Corporate Concierge
Cushman & Wakefield/North Marq
Edina, Minnesota
Cindy.washburn@cushwakenm.com
Nicolle Toth, Concierge
Accesso Services, LLC- IDS Center
Minneapolis, Minnesota
ntoth@accessoservices.com
Amy Wasik, Concierge/ Owner
Simply MAJIK
Maple Grove, Minnesota
info@simplymajikmn.com
Michelle McManus, Lead Concierge
Kellogg Square
Saint Paul, Minnesota
mmcmanus@tbigos.com
Washington, DC Metropolitan Area Chapter – Certified Concierges
Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com
Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org
Yolanda Nelson, Concierge Owner
The Nelson Manor
Fort Washington, Maryland
yolanda@thenelsonmanor.com
Nikki Scurlock, Concierge
Children’s National Medical Center
Washington, DC
nscurloc@cnmc.org
Monique Miller, Resort Concierge
Wyndham Vacation Resort/National Harbor
Washington, DC
motaylorpurple@yahoo.com
Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com
Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com