NCA Certified Concierge

banner3The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.

To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.

To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at:

To become a concierge member of the NCA, simply click here to join the NCA.

Our NCA Certified Concierges List

At Large Certified Concierges

Sergio Blancarte, Concierge
Club Concierge Connectivity in alliance with Melia Hotels International
Latin America

Jean-Louis Bolar, Concierge
1522 on the Lake Condominiums
Milwaukee, Wisconsin

Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas

Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah

Brenda Kolenda, Club Concierge
The Club at Barefoot Beach
Barefoot Beach, Florida

Candace Rozell, President and CEO
Concierge Connection, Inc.
Dallas, Texas

Tina Kelley, Owner
Crystal Carriage Concierge
Melbourne, Florida

Jesse James Jennings, III, Lead Concierge
Greystar/The Guild
Charleston, South Carolina

Amy Vance, President and CEO
Eco Modern Concierge LLC
Houston, Texas

Sharyn Vitrano, Club Concierge
Quail West Country Club
Naples, Florida

Carol Mullikin, Special Events Concierge
City of Houston – Houston Public Library
Houston, Texas

Arizona Chapter – Certified Concierges

Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona

Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona

Dora Henry, Concierge
Desert Mountain
Scottsdale, Arizona

Shani LaPlume, Luxury Travel Concierge
Protravel International
Scottsdale, Arizona

Clara Ponce, Gold Concierge
Sanctuary Camelback Mountain Resort & Spa
Paradise Valley, Arizona

Sue Ritchie, Visitor Center Concierge
Experience Scottsdale
Scottsdale, Arizona

Tim Quinn, Concierge/Owner
Quinn Essential Events
Phoenix, Arizona

Diane Schure, Concierge/Owner
Carefree, Arizona

Barbara Siewert, Concierge/Owner
Wild West Concierge

Chicago Chapter – Certified Concierges

Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois

Anthony Gates, Concierge/Front Office Manager
The Robey Chicago
Chicago, Illinois

Penelope Hughes, Concierge
Hinsdale, Illinois

Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois

Polly Pancoe, Concierge/ Owner
Hotel Reservation Management Inc.
Chicago, Illinois

Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois

Flor Sigaran, Concierge
Chicago Athletic Association Hotel
Chicago, Illinois

Kaitlyn Philbin, Events Manager & Concierge
Loyola University Museum of Art
Chicago, Illinois

Minnesota Chapter – Certified Concierges

Pat Brengman, Director of Concierge & Guest Services
Minneapolis Club
Minneapolis, Minnesota

Charlene Bergstrom, Concierge
Era on Excelsior/Bigos Mgmt
St. Louis Park, Minnesota

Judy Edwards, Concierge/ Owner
Ticket Concierge MN
Plymouth, Minnesota

Sara-ann Kasner, Concierge/ Owner
Concierge Services By Sara-ann LLC
Minneapolis, Minnesota

Nancy Keyes, Concierge/ Owner
Concierge Calling, LLC
Edina, Minnesota

Sierra Spicer-Zimmerman, Donor Relations & Volunteer Coordinator
Three Rivers Park District
Plymouth, Minnesota

Jane Schuler, Concierge
Minneapolis, Minnesota

Cindy Taatjes, Corporate Concierge
Cushman & Wakefield/North Marq
Edina, Minnesota

Nicolle Toth, Concierge
Transwestern Asset Services
Minneapolis, Minnesota

Amy Wasik, Concierge/ Owner
Simply MAJIK
Maple Grove, Minnesota

Michelle McManus, Owner
The Virtual Concierge
Saint Paul, Minnesota

Washington, DC Metropolitan Area Chapter – Certified Concierges

Tonia Boone, Corporate Concierge
Classic Concierge, Inc.
Arlington, Virginia

Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia

Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland

Monique Miller, Resort Concierge
Club Wyndham
National Harbor, MD

Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland

Yolanda Nelson, Concierge Owner
The Nelson Manor
Fort Washington, Maryland

Nikki Scurlock, Housing and Travel Coordinator
Children’s National Medical Center
Washington, DC

Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC

Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia