The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.
To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.
To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.
To become a concierge member of the NCA, simply click here to join the NCA.
Our NCA Certified Concierges List
At Large Certified Concierges
Shawn Bair, Settling In Services Concierge
Influence Relocation Services
Salt Lake City, Utah
Shawnmbair@gmail.com
Mayra Belen, Senior Concierge
Penn Medicine
Philadelphia, Pennsylvania
Mayra.belen@uphs.upenn.edu
Sandy Berry, Corporate Concierge
TIER REIT – Burnett Plaza
Fort Worth, Texas
sberry@tierreit.com
Lisa Bodenhausen, Agent and Concierge
Hatsoff Travel & Concierge
Edwardsville, Kansas
lisa@hatsofftravel.com
Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com
Sheryl Crow, Owner/Concierge
Concierge Errands & More, LLC
Kansas City, Missouri
info@conciergeerrandsandmore.com
Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
Finstad.madaly@hotmail.com
Brenda Kolenda, Lead Concierge
Tiburon Golf Club
Naples, Florida
Kolenda5@comcast.net
Candace Rozell, Owner
Concierge Connection Inc.
Dallas, Texas
services@conciergeconnection.org
Margaret Walker, Chief Concierge & Wine Director
Kenwood Inn
Kenwood, California
maggie@foursisters.com
Monee Williams, Concierge Owner
Time Managed LLC
Atlanta, Georgia
monee@timemanagedLLC.com
Arizona Chapter – Certified Concierges
Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com
Kristin Brown, Concierge
Concishare
Scottsdale, Arizona
kristen@concishare.com
Ellen Crocker, Concierge
Errand Solutions
Phoenix, Arizona
ellyncon@aol.com
Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
Justin.crowl@theboulders.com
Vanessa Hernandez, Founder | Concierge
Addison Concierge Services, LLC
Scottsdale, Arizona
addisonconciergetravel@gmail.com
Shani LaPlume, Luxury Travel Concierge
Protravel International
Scottsdale, Arizona
Shani.laplume@fairmont.com
Stacy Manuszak, Concierge
The Boulders Resort & Spa
Carefree, Arizona
Stacy.manuszak@theboulders.com
Clara Ponce, Gold Concierge
Fairmont Scottsdale Princess Resort
Scottsdale, Arizona
Clara.ponce@fairmont.com
Tim Quinn, Concierge
Renaissance Phoenix Downtown
Phoenix, Arizona
John.quinn@renaissancehotels.com
Diane Schure, Lead Concierge
Civana Carefree Resort & Conference Center
Carefree, Arizona
dschure@laurelgroup.net
Barbara Siewert, Concierge
Wigwam Resort
Litchfield Park, Arizona
bsiewert@wigwamarizona.com
Angelita Silvestre, Concierge
Marriott International – JW Marriott Starr Pass Resort & Spa
Tucson, Arizona
Angelita.silvestre@marriott.com
Chicago Chapter – Certified Concierges
Nancy Caldwell, Concierge Owner
Calling On Caldwell
Chicago, Illinois
Caldwell60640@yahoo.com
Trisha Carey, Director of Concierge Relations
Concierge Preferred
Chicago, Illinois
tcarey@conciergepreferred.com
Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
jfong@communehotels.com
Joan Hohs, Concierge
MILA Chicago
Chicago, Illinois
concierge@milachicago.com
Penelope Hughes, Concierge
Hinsdale, Illinois
penelopehughes@sbcglobal.net
Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com
Mary Parks, Assistant Manager and Conference Concierge
Loyola University
Chicago, Illness
Mparks1@luc.edu
Polly Pancoe, Concierge/ Owner
Hotel Reservation Management Inc.
Chicago, Illinois
Polly@hrmchicago.com
Jonathan Rettemnier, Concierge Manager
Corporate Concierge Services
Chicago, Illinois
jrettemnier@corporateconcierge.com
Audrey Riggen, Concierge/Receptionist
Beacon Hill Staffing Agency
Chicago, Illinois
riggen.audrey@gmail.com
Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvold@luc.edu
Greater Houston Chapter – Certified Concierges
Linda Carper, Concierge Services Program Director
Sodexho at Memorial Hermann Greater Heights Hospital
Houston, Texas
Linda.carper@memorialhermann.org
Carol Mullikin, Corporate Concierge
TIER REIT – Houston Portfolio
Houston, Texas
cmullikin@tierreit.com
Kim Murray, Corporate Concierge
Accesso Services, LLC – Houston Portfolio
Houston, Texas
kmurray@accessoservices.com
Brianna Norman Panzarella, Concierge
Eservus Online Concierge Services
Houston, Texas
bnorman@eservus.com
Princess Queeley, Director of Concierge Services
River Oaks District
Houston, Texas
QueeleyP@gmail.com
Kyle Roberts, Lead Concierge
Landrys Westin Downtown
Houston, Texas
kkroberts@ldry.com
Amy Vance, Concierge/Owner
ECO Modern Concierge
Houston, Texas
amy@ecomodernconcierge.com
Minnesota Chapter – Certified Concierges
Darlene Braufman, Concierge/ Owner
Queen Darlene Tickets
Hopkins, Minnesota
darlene@queendarlenetickets.com
Pat Brengman, Front Desk Manager and Concierge
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org
Judy Edwards, Concierge/ Owner
Ticket Concierge MN
Plymouth, Minnesota
Jedwards26@comcast.net
Matt Engel, Concierge
JW Marriott Minneapolis Mall of America
Bloomington, Minnesota
Matthew.engel@marriott.com
Kimberly Hubner, Concierge
Bigos Management – Be & The Calhoun Greenway
Minneapolis, Minnesota
beconcierge@tbigos.com
Sheila Johnson, Concierge/President
Simplicity Concierge
Maple Grove, Minnesota
sheila@simplicityconcierge.com
Sara-ann Kasner, Concierge/ Owner
Concierge Services By Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com
Nancy Keyes, Concierge/ Owner
Concierge Calling, LLC
Edina, Minnesota
Keyesnm@gmail.com
Daniel Olson, Concierge/Membership Engagement Coordinator
Minneapolis Club
Minneapolis, Minnesota
danielo@mplsclub.org
Jane Schuler, Concierge
Galtier Towers Apartments
Saint Paul, Minnesota
galtierconcierge@bigos.com
Cindy Washburn, Corporate Concierge
Cushman & Wakefield/North Marq
Edina, Minnesota
Cindy.washburn@cushwakenm.com
Nicolle Toth, Concierge
Accesso Services, LLC- IDS Center
Minneapolis, Minnesota
ntoth@accessoservices.com
Amy Wasik, Concierge/ Owner
Simply MAJIK
Maple Grove, Minnesota
info@simplymaikmn.com
Nevada Chapter – Certified Concierges
Jason Baker, Vice President of Concierge and Operations
Entertainment Benefits Group
Las Vegas, Nevada
jbaker@entertainmentbenefits.com
Vik Chohan, Lead Concierge
The M Resort
Las Vegas, Nevada
vchohan@themresort.com
Carmen Cuellar, Concierge
Paris Concierge Entertainment Benefits Group
Las Vegas, Nevada
ccuellar@ticketsandtours.com
Glenn Gillett, Concierge Manager
Caesars Palace Concierge Entertainment Benefits Group
Las Vegas, Nevada
ggillett@entertainmentbenefits.com
Edward Giustianiani, Concierge
Vdara Resort and Spa
Las Vegas, Nevada
egiustiniani@vdara.com
Gina Guerra, Concierge
Entertainment Benefits Group
Las Vegas, Nevada
gguerra@showtickets.com
Erika Handelman, Concierge
Hilton Grand Vacations
Las Vegas, Nevada
ehanelman@showtickets.com
Debbie Kaye, Concierge/ Vice President
Timewise Concierge Inc.
Las Vegas, Nevada
debbiek@timewiseconcierge.com
Jason Lescarbeau, Senior Manager, Concierge Field Operations
Entertainment Benefits Group
Las Vegas, Nevada
jlescarbeau@ticketsandtours.com
Marci Macapagel, Concierge Manager
Entertainment Benefits Group
Las Vegas, Nevada
mmacapagel@entertainmentbenefitsgroup.com
Veronica Marruffo, Concierge
Bally’s Concierge Entertainment Benefits Group
Las Vegas, Nevada
vmarruffo@entertainmentbenefits.com
Rebecca Mayhew, Concierge
Caesars Palace Concierge Entertainment Benefits Group
Las Vegas, Nevada
rmayhew@ticketsandtours.com
Mitchell Noyes, Concierge
Entertainment Benefits Group
Las Vegas, Nevada
mitchnoyes@gmail.com
Julie Ulrich, Concierge/Owner
Timewise Concierge Inc.
Las Vegas, Nevada
julie@timewiseconcierge.com
Yoko White, Concierge
Paris Hotel & Casino
Las Vegas, Nevada
ywhite@showtickets.com
Washington, DC Metropolitan Area Chapter – Certified Concierges
Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com
Kathy Dent, Concierge Coordinator
Children’s National Medical Center
Washington, DC
adent@chmc.org
Ruby Fee, Concierge Services Account Manager
Classic Concierge, Inc.
Washington, DC
rfee@classicconcierge.com
Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org
Melissa Mayo, Concierge
Children’s National Medical Center
Washington, DC
mmayo@cnmc.org
Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland
kcmitchell@classicconcierge.com
Nikki Scurlock, Concierge
Children’s National Medical Center
Washington, DC
nscurloc@cnmc.org
Monique Taylor, Resort Concierge
Wyndham Vacation Resort/National Harbor
Washington, DC
motaylorpurple@yahoo.com
Clarine Thomas, Manager, Patient Experiences/Concierge Services
Children’s National Medical Center
Washington, DC
cthomas@cnmc.org
Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com
Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com
Andrea Watson, Corporate Concierge
Classic Concierge
Washington, DC
awatson@classicconcierge.com