NCA Certified Concierge

banner3The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.

To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.

To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.

To become a concierge member of the NCA, simply click here to join the NCA.

Our NCA Certified Concierges List

At Large Certified Concierges

Sergio Blancarte, Concierge
Club Concierge Connectivity in alliance with Melia Hotels International
Latin America
sergio.blancarte@melia.com

Jean-Louis Bolar, Concierge
1522 on the Lake Condominiums
Milwaukee, Wisconsin
blackjack1223@yahoo.com

Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com

Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
nca.mfinstad@gmail.com

Brenda Kolenda, Club Concierge
The Club at Barefoot Beach
Barefoot Beach, Florida
adminassistant@theclubatbarefootbeach.com

Candace Rozell, President and CEO
Concierge Connection, Inc.
Dallas, Texas
candace@conciergeconnection.org

Tina Kelley, Owner
Crystal Carriage Concierge
Melbourne, Florida
tina@crystalcarriageconcierge.com

Jesse James Jennings, III, Lead Concierge
Greystar/The Guild
Charleston, South Carolina
Jesse.Jennings@greystar.com

Amy Vance, President and CEO
Eco Modern Concierge LLC
Houston, Texas
amy@ecomodernconcierge.com

Sharyn Vitrano, Club Concierge
Quail West Country Club
Naples, Florida
sharynvitrano@gmail.com

Carol Mullikin, Special Events Concierge
City of Houston – Houston Public Library
Houston, Texas
camullikin@gmail.com

Arizona Chapter – Certified Concierges

Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com

Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
Justin.crowl@theboulders.com

Dora Henry, Concierge
Desert Mountain
Scottsdale, Arizona
dhenry@DesertMt.com

Shani LaPlume, Luxury Travel Concierge
Protravel International
Scottsdale, Arizona
Shani.laplume@fairmont.com

Clara Ponce, Gold Concierge
Sanctuary Camelback Mountain Resort & Spa
Paradise Valley, Arizona
Clara.ponce@gurneysresorts.com

Sue Ritchie, Visitor Center Concierge
Experience Scottsdale
Scottsdale, Arizona
sritchie@experiencescottsdale.com

Tim Quinn, Concierge/Owner
Quinn Essential Events
Phoenix, Arizona

Diane Schure, Concierge/Owner
Carefree, Arizona
dschure@laurelgroup.net

Barbara Siewert, Concierge/Owner
Wild West Concierge


Chicago Chapter – Certified Concierges

Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
joyce.fong@chicagoathletichotel.com

Anthony Gates, Concierge/Front Office Manager
The Robey Chicago
Chicago, Illinois
agates@therobey.com

Penelope Hughes, Concierge
Hinsdale, Illinois
penelopehughes@sbcglobal.net

Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com

Polly Pancoe, Concierge/ Owner
Hotel Reservation Management Inc.
Chicago, Illinois
Polly@hrmchicago.com

Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvold@luc.edu

Flor Sigaran, Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
fsigaran@chicagoathletichotel.com

Kaitlyn Philbin, Events Manager & Concierge
Loyola University Museum of Art
Chicago, Illinois
kphilbin@luc.edu

Minnesota Chapter – Certified Concierges

Pat Brengman, Director of Concierge & Guest Services
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org

Judy Edwards, Concierge/ Owner
Ticket Concierge MN
Plymouth, Minnesota
Jedwards26@comcast.net

Sara-ann Kasner, Concierge/ Owner
Concierge Services By Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com

Nancy Keyes, Concierge/ Owner
Concierge Calling, LLC
Edina, Minnesota
Keyesnm@gmail.com

Sierra Spicer-Zimmerman, Donor Relations & Volunteer Coordinator
Three Rivers Park District
Plymouth, Minnesota
sierra.spicer-zimmerman@threeriversparks.org

Jane Schuler, Concierge
Bigos Management
Minneapolis, Minnesota
janesschuler@gmail.com

Cindy Taatjes, Corporate Concierge
Cushman & Wakefield/North Marq
Edina, Minnesota
Cindy.taatjes@cushwake.com

Nicolle Toth, Concierge
Transwestern Asset Services
Minneapolis, Minnesota
Nicolle.toth@transwestern.com

Amy Wasik, Concierge/ Owner
Simply MAJIK
Maple Grove, Minnesota
info@simplymajikmn.com

Michelle McManus, Lead Concierge
Kellogg Square
Saint Paul, Minnesota
mmcmanus@tbigos.com


Washington, DC Metropolitan Area Chapter – Certified Concierges

Tonia Boone, Corporate Concierge
Classic Concierge, Inc.
Arlington, Virginia
tboone@classicconcierge.com

Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com

Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org

Monique Miller, Resort Concierge
Club Wyndham
National Harbor, MD
Monique.Miller@wyn.com

Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland
kcmitchell@classicconcierge.com

Yolanda Nelson, Concierge Owner
The Nelson Manor
Fort Washington, Maryland
yolanda@thenelsonmanor.com

Nikki Scurlock, Housing and Travel Coordinator
Children’s National Medical Center
Washington, DC
nscurloc@cnmc.org

Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com

Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com