20th Anniversary – NCA Education Conference August 23-25, 2018 at The Guest House at Graceland Memphis, Tennessee Online Registrants – Please read all Conference Polices in the document below prior to registering. Conference Schedule & Speakers Thursday, August 23 – The Guest House at Graceland – TEAM Meeting (NCA Board Members only) 9am-3pm Includes panel […]
By Miriam Hall Airbnb — the short-term rental platform most recently pegged at a valuation of $31B — caught the hotel industry asleep at the wheel, Viceroy Group CEO Bill Walshe said. Now, he thinks it is time to wake up. “Why do you think Airbnb is doing as well as they are? They are […]
With several years of experience and some new data, it is time for the industry to re-evaluate and move beyond the concierge and enhance the workplace experience through community-building. This case study shows how Lowe did just that. by Daisy Gauck Owners and managers should consider taking some pointers from high-touch customer-serving industries such as […]
September 21, 2017 Lara O’Keefe, Bisnow National The way people travel is changing. Technology is not only shaping the way in which people share their experiences, it is also shaping where and how they do it. Home-sharing tech companies such as Airbnb have existed for less than a decade, but have managed to cause significant […]
With the Minnesota Vikings now in the Championship game, it’s more fitting than ever that the NCA-Minnesota Chapter Concierges are playing a huge role in the biggest sporting event of the year, Super Bowl LII. NCA Founder Sara-ann Kasner stated “I am very pleased and more than a little proud to boast that NCA Concierges […]
by Vanessa Hernandez, CNCA What makes a Concierge great vs. good? That is a question we are asked all the time; one that lingers in the back of my mind and one that my colleagues and I strive to answer through our actions daily. A professional, well-trained, well-connected, and PASSIONATE Concierge is indispensable. His/her resourcefulness […]
The National Concierge Association – Greater Houston Chapter (Pre-Charter) invites you to join us as we work to create an esprit de corps among concierges and hospitality industry professionals in the Greater Houston area. Get in on the ground floor as we plan for professional education and training programs and philanthropic projects that are the […]
As seen on HotelExecutive.com Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality […]
Hurricane Harvey has devastated the Greater Houston area causing many without shelter, food, access to clean water, and no power. The National Concierge Association has set up a GoFundMe Account to raise funds to go to the Houston Food Bank. We invite all individuals, and organizations to contribute – or even match our total raised […]
Photo above: Shannon Boland, far left, is the top concierge at Chicago’s LondonHouse luxury hotel. (Phil Velasquez / Chicago Tribune) By Alison Bowen – Contact Reporter Chicago Tribune The time a Saudi Arabian guest wanted a 1995 dark blue Chevy and got it shipped home. The time a guest wanted to drop from a helicopter […]