2019 NCA Conference Keynote Speaker Chris Heeter, The Wild Institute “Because the world needs a lot more wild For all NCA members who did attend and for those who couldn’t be with us in Minneapolis Click here to see video of Chris and those fabulous sled dogs! Plan now to attend the 22nd annual NCA […]

ABTS Convention Services specializes in providing a comprehensive range of services essential for the success of meetings, exhibitions, tradeshows, and special events. ABTS partners with organizers, association management, and housing & registration companies to provide with internationally-friendly housing, logistics, onsite support, and global sales and marketing strategies. Concierge Services Concierge-level Customer Service – Our multilingual travel […]

ABTS Convention Services, based in Miami, Florida, specializes in providing a comprehensive range of Concierge, Convention and Connection services essential for the success of meetings, exhibitions, tradeshows, and special events. ABTS partners with organizers, association management, and housing and registration companies to provide internationally-friendly housing, logistics, onsite support, and global sales and marketing strategies. “ABTS […]

AOBA Honors Distinguished Industry “Servant Leaders” AOBA held its 2019 Annual Meeting Luncheon at the Mayflower Hotel on January 17, 2019. The organization remains positioned to excel in an ever-challenging administrative and regulatory environment, but it renewed its focus on engaging more members while revisiting a core value- honoring accomplished “servant leaders” in the industry. […]

We’re honored to receive the Best Chapter Affiliate Partner award from the Minnesota Chapter of the National Concierge Association (NCA). The designation is awarded annually to an NCA Endorsed Partner who has been actively engaged in the chapter, benefited chapter concierge member clientele, and is supportive and knowledgeable of NCA programs and goals. Alisha Carlisle, […]

By Miriam Hall Airbnb — the short-term rental platform most recently pegged at a valuation of $31B — caught the hotel industry asleep at the wheel, Viceroy Group CEO Bill Walshe said. Now, he thinks it is time to wake up. “Why do you think Airbnb is doing as well as they are? They are […]

With several years of experience and some new data, it is time for the industry to re-evaluate and move beyond the concierge and enhance the workplace experience through community-building. This case study shows how Lowe did just that. by Daisy Gauck Owners and managers should consider taking some pointers from high-touch customer-serving industries such as […]