Category Archives: NCA News

Concierge: Good vs. Great

Concierge: Good vs. Great

by Vanessa Hernandez, CNCA What makes a Concierge great vs. good? That is a question we are asked all the time; one that lingers in the back of my mind and one that my colleagues and I strive to answer through our actions daily. A professional, well-trained, well-connected, and PASSIONATE Concierge is indispensable. His/her resourcefulness […]

The Concierge Mentality: Defining the Role of the Hotel Concierge

Hotel Concierge NCA

As seen on Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality […]

Chicago concierges say smartphones can’t compete

 Photo above: Shannon Boland, far left, is the top concierge at Chicago’s LondonHouse luxury hotel. (Phil Velasquez / Chicago Tribune) By Alison Bowen – Contact Reporter Chicago Tribune The time a Saudi Arabian guest wanted a 1995 dark blue Chevy and got it shipped home. The time a guest wanted to drop from a helicopter […]

How to Win Over Your City’s Concierges to Boost Business

Gain access to a wider client-base by becoming friendly with local hotel concierges. (Photo: Monkey Business Images/Shutterstock)

These influencers have dozens of daily opportunities to send customers your way. Give them a reason to. by: Joni Sweet When you’re staying in a new city, whom do you ask for a restaurant or service business recommendation? If you’re like many people, you ask your hotel’s concierge. These trusted influencers refer hundreds of people […]

2016 National Concierge Association Conference Recap

2016 NCA Conference in Chicago

A Huge Thank You and Kudos For All The Hard Work To Our Fabulous Hosts The NCA-Chicago Chapter! THANK YOU TO ALL OUR AMAZING CONFERENCE SPONSORS & SPEAKERS! From delicious pizza to incredible views of the Windy City to learning more about the infamous gangsters who once roamed the streets of Chicago, a great time […]