Author Archives: Sara-ann Kasner

The Concierge Mentality: Defining the Role of the Hotel Concierge

Hotel Concierge NCA

As seen on HotelExecutive.com Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality […]