NCA Education

webinar-iconOne of the founding principles of the National Concierge Association is to provide educational opportunities to its members. In addition to informative chapter meetings, frequent social media communications and industry related email blasts, newsletters at both the chapter and national levels and phenomenal educational seminars at annual NCA conferences, the organization hosts complementary and interesting webinars open to all members and presented throughout the year. All of the NCA Webinars include topics relevant to today’s hospitality industry.

For more information and a schedule of upcoming NCA Webinars contact:
Pat Brengman 
National President

6 Ways The Hospitality Industry Is Giving Airbnb A Run For Its Money (PDF)
> Download PDF of article

Our NCA Educational Webinars:

Best in Class; A Philosophy of Service: NCA and the Concierge Professional

If you are so Great, How Come No One knows who you are?

Generational Diversity And Concierge Services

Customer Service for the Professional Concierge

Your Secure Workplace

NCA Education – Maggie Walker

NCA Education – Elizabeth Cardarelli

MS Shift with Scott Ostro

Belonging Starts with our State of Mind – Shelly Brown

International Travel & Business Etiquette

How to Coach Your Clients to Give them What They Want, By Bob Kiser

Events and Transportation

An Eye for Elegance: Secrets to Event Styling

Roll Out The Red Carpet For Your Employees, So They Can Roll It Out To Your Customers

NCA Education – Jeremy Nichols

NCA Education – Front Porch Improv

Get Your Google on with Jeff Marks

Customer Care – Dr. Alexakis

Best in Class; A Philosophy of Service: NCA Affiliated Members
> Watch Video

Resumes and Brag Books: Investing in Your Concierge Career
> Watch Video

Special Events Know How Panel

> Watch Video

Customer Service for the Professional Concierge
> Watch Video

Social Media Tips & Advice
> Watch Video

Popping the Cork on Wine & Spirits, by Ryan Wegman
> Watch Video

Prepare Your Recommendations! Today’s Top Alcohol Brands
> Watch Video

Your Business is Being Human, Human Being
> Watch Video

Up, Up & Away: How to Provide Exceptional, Super Service
> Watch Video

To E or Not to E- The Worlds of Whiskies, How to Spell them…and why Bourbon is taking over the world
> Watch Video

NCA White Papers

They are created to educate their audience about a particular issue, or explain and promote a particular methodology. We are looking for further contributions from our members on Concierge Services and Hospitality related topics.



Please contact Pat Brengman, National President at with questions or ideas.