By Miriam Hall Airbnb — the short-term rental platform most recently pegged at a valuation of $31B — caught the hotel industry asleep at the wheel, Viceroy Group CEO Bill Walshe said. Now, he thinks it is time to wake up. “Why do you think Airbnb is doing as well as they are? They are […]
Monthly Archives: March 2018
01
Mar
Mar
With several years of experience and some new data, it is time for the industry to re-evaluate and move beyond the concierge and enhance the workplace experience through community-building. This case study shows how Lowe did just that. by Daisy Gauck Owners and managers should consider taking some pointers from high-touch customer-serving industries such as […]