The dictionary defines Concierge as a French word meaning "gatekeeper" or "keeper of the keys". The position has its origins going back to ancient France where the royal household employed a Concierge whose job it was to see the various needs of guests and to essentially "keep the keys" to the many castle rooms. The "key" remains a symbol of the Concierge profession to this day.

In modern times, hotels throughout the world have long known that having a concierge service on site lends value as an amenity to hotel guests. In today's business world, the ancient tradition of hospitality gives corporations a competitive edge in terms of tenant retention and employee satisfaction. In recent years Concierge services may be found in hotels, office towers, retail settings, and residential, civic, entertainment, academic and medical properties as well as privately owned Concierge service providers from which the general public may gain access to the service.