Christy Evans – NCA Arizona Chapter
For the past 7 years, I have had the privilege of working alongside my mom and dad, Phil & Bernadette Evans, at our family business the Best Western Plus Arroyo Roble Hotel & Creekside Villas in Sedona, AZ. I am passionate about the hospitality and tourism industry, and was delighted when I was introduced to the NCA, where I have had the opportunity to continue my education and network with concierge and affiliate members who share the same enthusiasm for the industry that I have. I have served on the AZ Chapter Board as Affiliate Liaison and Special Advisor from 2013-current, and am honored to have received the NCA recognition of VIP & Gold Member status. I appreciate the NCA National Board, Chapter Boards, and membership for continuing to make the NCA a welcoming place to learn, make friends, and grow professionally.
Melissa Pilgrim – NCA Arizona Chapter
Melissa has been a member of the NCA since 2010 when she joined the Grand Canyon Railway & Hotel as their Regional Sales Manager for Hospitality Partners. She became an Endorsed Partner in 2012 and was honored with the NCA’s Best Chapter Affiliate Partner award in 2014. In 2015, Melissa served on the NCA Executive Awards Committee and she also chaired the NCA Arizona Chapter’s Election Committee in 2017. Prior to joining Grand Canyon Railway, Melissa spent more than 7 years living and working at Grand Canyon National Park South Rim, first in Human Resources and then with Group/FIT Sales for Xanterra Parks & Resorts. Melissa’s previous work experiences also include time with the United States Soccer Federation, most notably as the Team Administrator for the US Women’s National Soccer Team during their 1999 Women’s World Cup Championship run. As a member of the NCA, Melissa appreciates the diversity of the membership and the different perspectives that this brings. She has enjoyed building relationships and networking with like-minded professionals that are dedicated to the very highest standards of guest service and customer care and she is honored to be a part of such an outstanding organization.
Pamela Egan – NCA Minnesota Chapter
Pamela Egan is the owner and lead designer of Pamela Egan Floral Design. She has been a proud member of the Minnesota Chapter of the NCA for the last 7 years. Serving on the Board of Directors for 3 years as Parliamentarian and donating door prizes and volunteering when she can as an affiliate member, Pamela supports her local chapter. Pamela Egan Floral Design (PEFD) will complete its 8th year in business at the end of 2016. The bulk of her business comes from corporate accounts. Whether the needs are weekly floral arrangements, large or small events, sympathy florals, weddings or individual orders, Pamela is passionate about providing creative, textural, extremely fresh floral arrangements that are value driven and meet client’s budget needs. PEFD works to exceed expectations and over deliver with every for both general clients and NCA concierge and affiliate members alike.
Russ Hoefer – NCA Chicago Chapter
Russ and his wife launched Chicago Windy City Guide in 2002 as the only suburban focused print and online tourism guide seen in 500 outlets. Distribution points include airports, hotels, apartment communities, companies, and select retail outlets like Whole Foods Markets. In March of 2009, Russ became an NCA Affiliate member of the Chicago Chapter and has been regularly attending their monthly meetings ever since. Within his first two years of NCA membership, Chicago Windy City Guide became an NCA Endorsed Partner and more recently has also been officially recognized as an NCA Endorsed Partner Gold. Throughout his time with the NCA, Russ has actively volunteered to attract new Affiliate members and he stepped up to serve as the Chicago Chapter Affiliate Liaison for part of 2016. Russ was also instrumental in the weeks leading up to the 18th Annual NCA Education Conference held in Chicago, as he used his time and talents in producing emails to promote the conference and in selling tables for the opening night expo. Russ is a dedicated friend and supporter of not only the NCA Chicago Chapter, but of the entire concierge community.
Stephanie Long – NCA Arizona Chapter
Watching her family run a successful hot air ballooning business, from a young age Stephanie was always intrigued by both ballooning and the business behind it. She furthered her knowledge of both, working in a variety of capacities at the ballooning business, as well as obtaining a BS in Business Finance from Arizona State University, and certificates in Global Leadership and International Business. Now, Co-Owner of that same business she grew up working in, Hot Air Expeditions, Stephanie is putting her education and hands on experience to work, and enjoys promoting ballooning, tourism and all things Arizona. Stephanie thrives on relationships with both the concierge and other vendors in the tourism industry, and is currently serving as a liaison between the two.
Sue Malthaner – NCA Arizona Chapter
Arizona KEY Travel Magazine has been a proud member of the Arizona Chapter of the National Concierge Association for over a decade. Sue Malthaner has had the privilege of working alongside Concierge throughout the beautiful state of Arizona to not only learn from their unique experiences with guests, but to fine tune KEY’s products and services to better enhance a visitor’s vacation. The NCA has been a family to KEY and Sue proudly serves on the local board as a Special Advisor. In the past KEY has served on both the Local and National boards as the Arizona Chapter Affiliate Liaison as well as National Affiliate Liaison. The VIP recognition is a true honor as the NCA family is one we continue to support and learn from. Its unique membership has allowed businesses like ours to stay connected in the Tourism and Hospitality industry and build amazing relationships with both Concierge and other vendors in the industry. KEY prides itself on giving the Concierge a wonderful tool both in print and online to better serve their guests. KEY hosts FAM trips and special hospitality events throughout the year to connect our advertisers with Concierge and the NCA members are always an active part of these events. It truly is a fantastic partnership, thank you NCA!!
Susie Carlson – NCA Minnesota Chapter
Carlson Printing Company has been proudly serving customers for 40 year. Susie is a third generation owner of her family owned business. They specialize in both offset and digital printing as well as full service mailings. Their dedication to their customers and community has and always will be top priority. Susie is so proud to have worked at Carlson Printing for the last 23 years. She has been a member of NCA since 2010 and an Endorsed partner since 2011. She received the Best Affiliate Partner Award in 2012 and Best Chapter Affiliate Partner Award in 2013. “I have been blessed to of done business with many NCA members over the years”, said Susie. “I have worked on several committees, expanding my knowledge and personal relationships within my NCA – MN Chapter community. The NCA has been a wonderful organization to belong to, and I look forward to many more years of service”.
Tyrone Spencer – NCA Washington D.C. Chapter
Tryone Spencer better known as “DJ Suspence” is more than just a man that Spins CD’s and Records; he is a self-proclaimed Bi-Product of a Music Dream gone Right! He has had a love for music for over 4 decades. This Singer, Songwriter, Music Producer and Promoter has been in the entertainment game for some time in one capacity or another. As a former model, DJ Suspence has re-entered the modeling arena with recent publications in Live Free, Obvious, Momentum Media, Krave, Swerv, and Breaking New Ground Magazines. DJ Suspence was also named the FACE of Kitty Crawl Crown (Men’s Jewelry) and he was chosen as a Brand Endorser for Seacret Products (Skin and Hair care products). DJ Suspence has recently taken on some acting with a reoccurring role on Willology ~ The Web Series. DJ Suspence is a PROUD member of the Washington, DC National Concierge Association and he has been a member since 2014. DJ Suspence works with several vendors/venues to provide quality sound and hosting for Concierge staff as well as NCA business affiliates in the United States and abroad and has recently received his Endorsed and Gold Partner Affiliate Status. Sharing Music & Dreams with the World – One Turn Table, One Needle, One Record and One MP3 at a time! The Suspence IS OVAH!