NCA Certified Concierge

banner3The National Concierge Association grants “NCA Certified Concierge™” status to NCA Concierge members based on consistency of Concierge services excellence, continuing education with the hospitality industry, community involvement and activity in the organization. Once approved for the designation, NCA Certified Concierges™ are entitled to wear the distinctive gold pin signifying his or her inclusion in the elite corps of NCA Concierge professionals.

To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief Executive Officer, and be approved by majority vote of the NCA Executive Board of Directors.

To learn more about the NCA Certified Concierge Program contact us:
(612) 834-7295 or email at: info@NCAkey.org.

To become a concierge member of the NCA, simply click here to join the NCA.

Our NCA Certified Concierges List


Arizona Chapter – Certified Concierges

Bridget Berry, Concierge Manager
The Rocks
Scottsdale, Arizona
bberry@troongolf.com

Kristin Brown, Director of Operations & Concierge Services
Canada to Arizona
Scottsdale, Arizona
kristin@canadatoarizona.com

Ellen Crocker, Concierge
Errand Solutions
Phoenix, Arizona
ellyncon@aol.com

Justin Crowl, Personal Concierge
The Boulders Resort & Spa
Carefree, Arizona
justin.crowl@theboulders.com

Vanessa Hernandez, Concierge
Phoenix, Arizona
vanessa22az@hotmail.com

Clara Ponce, Fairmont Gold Concierge
Fairmont Scottsdale Princess Resort
Scottsdale, Arizona
clara.ponce@fairmont.com

Tim Quinn, Concierge
Renaissance Phoenix Downtown
Phoenix, Arizona
john.quinn@renaissancehotels.com

Diane Schure, Lead Concierge
Carefree Resort & Conference Center
Carefree, Arizona
dschure@laurelgroup.net 

Barbara Siewert, Concierge
Scottsdale, Arizona

Jayne Shelly, Concierge
JW Marriott Desert Ridge Resort & Spa
Phoenix, Arizona
jayne.shelly@marriott.com


At Large Certified Concierges

Shawn Bair, Settling In Services Concierge
Influence Relocation Services
Salt Lake City, Utah
shawnmbair@gmail.com 

Sandy Berry, Corporate Concierge
TIER REIT – Burnett Plaza
Fort Worth, Texas
sberry@tierreit.com

Linda Carper, Concierge Services Program Director
Sodexho @ Memorial Hermann Greater Heights Hospital
Houston, Texas
linda.carper@memorialhermann.org 

Jenny Crossland, Corporate Concierge
Stream Realty – Trammell Crow Center
Dallas, Texas
jcrossland@streamrealty.com

Sheryl Crow, Owner/Concierge
Concierge Errands & More, LLC
Kansas City, Missouri
info@conciergeerrandsandmore.com

Patricia Eisel, Manager of Concierge Services
Barnes-Jewish Hospital
St. Louis, Missouri
pse8570@bjc.org 

Christina Erickson-Hoffman, Owner/Concierge
Kansas City Concierge, LLC
Prairie Village, Kansas
conciergeinkc@gmail.com

Madaly Finstad, Concierge
O.C. Tanner
Salt Lake City, Utah
Finstad_madaly@hotmail.com

Carol Mullikin, Corporate Concierge
TIER REIT – Houston Portfolio
Houston, Texas
cmullikin@tierreit.com

Kim Murray, Corporate Concierge
Accesso Services, LLC – Houston Portfolio
Houston, Texas
kmurray@accessoservices.com 

Stephanie Smith, Owner/Concierge
Go Go Errands & Concierge
Kansas City, Missouri
stephanie@gogoerrands.rocks

Lennie Turpin, President
LoneStars Celebrity Services
San Antonio, Texas
Lturpin2@aol.com


Chicago Chapter – Certified Concierges

Nancy Caldwell, Concierge/Owner
Calling on Caldwell
Chicago, Illinois
caldwell60640@yahoo.com 

Trisha Carey, Director of Concierge Relations
Concierge Preferred
Chicago, Illinois
tcarey@conciergepreferred.com

Joyce Fong, Chef Concierge
Chicago Athletic Association Hotel
Chicago, Illinois
jfong@communehotels.com

Penelope Hughes, Concierge 
Hinsdale, Illinois
penelopehughes@sbcglobal.net

David Irvin, Concierge
On Call Services
Chicago, Illinois
carldave3950@sbcglobal.net 

Sheryl Novak, Concierge/Owner
Inspired Concierge Group
Chicago, Illinois
sheryl@inspiredconcierge.com

Annie Opaltchenski, Concierge
Corporate Concierge Services
Chicago, Illinois
aopaltchenski@corporateconcierge.com

Polly Pancoe, Concierge/Owner
Hotel Reservation Management, Inc.
Chicago, Illinois
polly@hrmchicago.com

Audrey Riggen, Concierge
The Mart
Chicago, Illinois
ariggen@themart.com

Judy Sunvold, Manager, Conference Services & Concierge
Loyola University Chicago
Chicago, Illinois
jsunvol@luc.edu


Minnesota Chapter – Certified Concierges

Darlene Braufman, Lead Concierge
CBRE – Carlson Center
Minnetonka, Minnesota
carlsonconcierge@cbre.com

Pat Brengman, Concierge
Minneapolis Club
Minneapolis, Minnesota
patb@mplsclub.org

Judy Edwards, Concierge
CBRE – Carlson Center
Minnetonka, Minnesota
jedwards26@comcast.net

Kimberly Hubner, Concierge
Bigos Management – Be & The Calhoun Greenway
Minneapolis, Minnesota
beconcierge@tbigos.com

Sheila Johnson, Concierge/President
Simplicity Concierge
Maple Grove, Minnesota
sheila@simplicityconcierge.com

Sara-ann Kasner, Owner/Concierge
Concierge Services by Sara-ann LLC
Minneapolis, Minnesota
saraann@conciergeservicesbysaraann.com

Nancy Keyes, Concierge/Owner
Concierge Calling, LLC
Edina, Minnesota
keyesnm@gmail.com

Katie Logan, Corporate Concierge
Excelsior Group – West End
St. Louis Park, Minnesota

Michelle McManus, Chef Concierge
InterContinental Saint Paul Riverfront
Saint Paul, Minnesota
nca.michellemcmanus@gmail.com

Daniel Olson, Concierge
Minneapolis Club
Minneapolis, Minnesota
danielo@mplsclub.org

Karen Ritz, Concierge
Kellogg Square Apartments
Saint Paul, Minnesota
saintpaulconcierge@gmail.com

Jane Schuler, Concierge
Galtier Towers Apartments
Saint Paul, Minnesota
galtierconcierge@tbigos.com

Cindy Taatjes, Corporate Concierge
Cushman & Wakefield/NorthMarq
Edina, Minnesota
cindy.taatjes@cushwakenm.com

Nicolle Toth, Concierge
Accesso Services, LLC – IDS Center
Minneapolis, Minnesota
ntoth@accessoservices.com

Amy Wasik, Owner/Concierge
Simply MAJiK
Maple Grove, MN
info@simplymajikmn.com

Monée Williams, Owner/Concierge
Time Managed, LLC
Hopkins, Minnesota
monee@timemanagedllc.com


Nevada Chapter – Certified Concierges

Jason Baker, Director of Concierge & Retail Operations
Entertainment Benefits Group
Las Vegas, Nevada
jbaker@entertainmentbenefits.com

Vik Chohan, Lead Concierge
The M Resort
Las Vegas, Nevada
vchohan@themresort.com

Tammy Compton, Concierge Manager
Elara & Planet Hollywood Concierge/EBG
Las Vegas, Nevada
tcompton@ticketsandtours.com

Carmen Cuellar, Concierge
Paris Concierge/EBG
Las Vegas, Nevada
ccuellar@ticketsandtours.com

Glenn Gillett, Concierge Manager
Caesars Palace Concierge/EBG
Las Vegas, Nevada
ggillett@entertainmentbenefits.com

Debbie Kaye, Concierge/Vice President
Timewise Concierge Inc.
Las Vegas, Nevada
debbiek@timewiseconcierge.com

Jason Lescarbeau, Senior Manager/Concierge Field Operations
Entertainment Benefits Group
Las Vegas, Nevada
jlescarbeau@ticketsandtours.com 

Rebecca Mayhew, Concierge
Caesars Palace Concierge/EBG
Las Vegas, Nevada
rmayhew@ticketsandtours.com

Jennifer Pierce, Concierge
Westgate Las Vegas Resort & Casino
Las Vegas, Nevada
Jennifer_pierce@wgresorts.com

Michael Printy, President – Executive Concierge & Destination Management
Bespoke | Vegas
Las Vegas, Nevada
michael@bespoke.vegas

Matthew Spivey, Concierge
Rio Concierge/EBG
Las Vegas, Nevada
mspivey@entertainmentbenefits.com 

Julie Ulrich, Concierge/Owner
Timewise Concierge Inc.
Las Vegas, Nevada
julie@timewiseconcierge.com


Washington, DC Metropolitan Area Chapter – Certified Concierges

Latrice Burton, Concierge
Classic Concierge, Inc.
Bethesda, Maryland
ncadcmarketing@gmail.com

Anthony Curtis, President
Classic Concierge, Inc.
Arlington, Virginia
acurtis@classicconcierge.com

Kathy Dent, Concierge Coordinator
Children’s National Medical Center
Washington, DC
adent@cnmc.org

Ruby Fee, Concierge Services Account Manager
Classic Concierge, Inc.
Washington, DC
rfee@classicconcierge.com

Michael Higgins, Concierge
Vornado/Charles E. Smith
Rosslyn, Virginia
Higgins2309@hotmail.com

Fred Johnson, Concierge
First Baptist Church of Glenarden
Landover, Maryland
fjohnson@fbcglenarden.org

Katreichia (KC) Mitchell, Lead Concierge
Classic Concierge, Inc.
Forestville, Maryland
kcmitchell@classicconcierge.com 

David Pearson, Director of Concierge/Hospitality/Lifestyle Operations
Classic Concierge, Inc.
Washington, DC
ppearsondave@aol.com

Monique Taylor, Resort Concierge
Wyndham Vacation Resort/National Harbor
Washington, DC
motaylor_purple@yahoo.com

Peggy Tourial, Concierge
Classic Concierge, Inc.
Washington, DC
ptourial@classicconcierge.com

Michael Vann, Concierge/Field Operations Manager
Classic Concierge, Inc.
Arlington, Virginia
mvann@classicconcierge.com

Andrea Watson, Corporate Concierge
Classic Concierge, Inc.
Washington, DC
awatson@classicconcierge.com